In today’s modern working environment the phone on your desk is as much a part of the furniture as the desk itself.
Even with ever more advanced smartphones and the increasing adoption of desktop softphones (software that allows you to make calls over the internet on a computer), they remain the tool of choice for most office workers. But will there still be a place for the desktop handset in the office of the future?
The trend towards Digital Transformation is in part the response to demand for greater team mobility and flexibility. Unified Communications tools support the modern workplace with mobility tools that mean employees can work from anywhere without accruing expensive call costs and without effecting their level of productivity. Desktop and mobile softphone apps are able to offer benefits that many deskphones can’t offer, such as video calling and instant messaging, contact integration, and other features that bolster team communications without heavy costs.
Recently, Cloudsource delivered a digital transformation project for a customer with multiple sites by designing a 100% software-driven solution without a single desk phone across all 420 users. Digital adoption on such a large scale is becoming more common and just might lead you to think that the humble desk phone is becoming obsolete.
Introducing the modern handset
In spite of this, recent studies suggest that the deskphone market is actually on the up, with almost 85% of businesses still relying on it for their core communications.
We believe it will still be years before this integral business tool no longer has a place, particularly when the new generation of IP deskphones are laden with features – and, crucially, are cost-effective when compared to the cost of equipping a team with mobile phones that will needing replacing when lost or broken.
The handsets we equip our customers with are feature-rich, user-friendly and stylish with an option for every role within your office, from Reception to roaming workers and executives. For instance, the Multi-Media Cloud handset features a large colour screen for internet browsing and video calling, making it the perfect choice for senior staff. As it can connect to a TV or projector, it can turn any meeting room into a video conference room.
Meanwhile, more basic options with standard LED screens are ideal for users who don’t need the benefit of advanced functionality but where ease of use is paramount.
What kind of telephone handset is best for your business?
Finding the right tools for your workplace can seem a dizzying task when presented with this array of new options, but there’s no need to panic.
When designing a solution for a customer we always begin by assessing the specific roles within your business and how best to support the communications needs of each user:
- Desk-bound workers, such as Reception, benefit from deskphones to make and receive calls as usual, with easy access to commonly-used features such as transferring, parking and conferencing.
- Softphones are a great option for users with some need for mobility, such as those that often hot-desk or work between offices, with occasional home use.
- Mobile phones with Unified Communications apps installed are ideal for remote and home workers, or those needing greater mobility (such as field sales teams), with tools such as VoIP calls and instant messaging allowing them to stay in touch with colleagues as if they’re in the office, while cutting down on call charges.
Instead of being replaced by its more modern counterparts, the deskphone still has an important role to play when used in conjunction with smart phones and softphones to create an efficient and productive unified communications environment for any type of business.
Find the perfect phone solution for your business
If you’re confused by all the options on the market, talk to our friendly team of experts about the Unified Communications solution that’s right for your business. Call us on 0330 2000 201 today, or submit the quick form below to request a callback: