Mulberry Bush Nursery are the longest established nursery group in the North West of England. Founded in 1990, they remain family-run and now operate five childcare centres with approximately 90 members of staff.
With a number of award wins and glowing Oftsed reports to their name, Mulberry Bush needed a phone system that would help them maintain their outstanding reputation.
Mulberry Bush’s legacy phone system wasn’t flexible enough to meet their needs and was making essential daily tasks a challenge.
Administration of the system was a particular pain point. If they needed to shut a site for a day for training, it was difficult to temporarily route calls to another site without contacting their IT company to request the change.
The existing system also kept failing, leading to security concerns around working with children – in case of an incident, the system needs to be reliable so that Mulberry Bush are always able to contact parents.
Roaming members of the nursery staff require reliable DECT handsets so that they can call back to the office if there is a problem or incident. The previous DECT system wasn’t integrating properly with the main system, leading to issues with coverage and difficulty contacting roaming staff.
The move to the cloud has unlocked a number of business benefits for Mulberry Bush Nursery Group.
The new phone system offers all the security and resiliency of the cloud, meaning they can rest assured knowing that their communications will remain up and running in the case of failover.
By removing their traditional PSTN and ISDN lines and migrating them to Cloudsource’s cloud platform, Mulberry Bush are now only paying per-seat prices with no costs for local, national and mobile calls and lines. What’s more, without a physical system on-site there are no upfront costs or ongoing maintenance charges.
Mulberry Bush now receive one simple bill every month that clearly details what they are paying for. A fixed monthly charge helps their Accounts staff to understand exactly what they’re paying so they can budget properly and plan for the future.
Improved call handling means that parents can contact the school and always be put through to the right member of staff without delay. Meanwhile, an Auto-Attendant keeps parents informed of key announcements such as opening hour changes or staff sickness.
Cloudsource’s integrated Cloud IP DECT solution has improved coverage to ensure that all staff can be contacted, regardless of where they are across the five sites.
Thanks to the cloud phone system, Mulberry Bush now have access to an admin portal that enables them to easily move staff between sites and add and adjust call flows, without having to contact Cloudsource.
Thorough training with the team means they are comfortable using the system and equipment, reducing the need to contact us and therefore leading to reduced service charges.
Staff can now work more efficiently as they have better control of their communications – particularly roaming staff – and a better understanding of the handsets and features.