Our friendly technical support team are on hand to ensure your solution from Cloudsource is running smoothly.

We believe that no issue is too great or too small so please don’t hesitate to contact us should you require assistance.

Cloudsource have the expertise to maintain a range of phone systems, specialising in Cloud telephony, and Ericsson-LG iPECS.

Remote support is available in most cases backed up by a dedicated team of field engineers to handle site visits and installations.

Scroll down to view our contracted support options and make an enquiry.

Contact Tech Support

To report a fault, ask a technical question or request a change to your system, click on the button below to create a ticket in our service system. The appropriate engineer will respond to you directly.

Woman sitting at her desk wearing a headset offering customer support
Man with headset at desk providing technical support

Contracted Technical Support

We offer four tiers of contracted technical support to Cloudsource customers. All prices for the below support level packages will be provided at the point of sale. We can also offer one-off options for support requests beyond your contracted support level, with price on application.

Basic

POA

16 hour SLA response with 15 minutes of free additional work per month

Support is available during our standard office hours of Monday-Friday 9am-5pm.

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Standard

POA

8 hour SLA response with 30 minutes of free additional work per month

Support is available during our standard office hours of Monday-Friday 9am-5pm.

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Plus

POA

4 hour SLA response with 60 minutes of free additional work per month.

Support is available during our standard office hours of Monday-Friday 9am-5pm.

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Advanced

POA

Rapid response option with 2 hour SLA response with 3 hours of free additional work per month.

Out of hours support is available between 8am-8pm including at weekends.

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